Below are frequently asked questions, you may find the answer for yourself

How can I contact Voidrop customer support?

You can reach our customer support team by emailing us at [email protected] or by calling +971 56 589 5959. We are here to assist you with any inquiries or concerns you may have.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and cash on delivery (available in select areas). You can select your preferred payment method during the checkout process.

Do you offer international shipping?

Currently, we only offer shipping within the UAE. We do not provide international shipping at this time.

How long does it take to receive my order?

The delivery time depends on your location within the UAE. Generally, it takes 2-5 business days for orders to be delivered. However, please note that unforeseen circumstances or holidays may cause slight delays.

What is your return policy?

We have a 30-day return policy for unused and unopened items. If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery. For further details, please refer to our Return Policy section on our website.

Can I track my order?
  • Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can easily monitor the status of your order through our website or the shipping carrier's online tracking system.
Are the products on your website genuine and of high quality?

Yes, we are committed to offering only genuine products of the highest quality. We source our products from reputable brands and suppliers. Customer satisfaction is our top priority, and we take pride in providing products that meet our strict standards.

Do you offer gift wrapping or personalized messages?

Currently, we do not offer gift wrapping services. However, you can include a personalized message during the checkout process, which will be included in the order confirmation.

Are there any promotions or discounts available?

We regularly offer promotions and discounts on selected products. To stay updated on our latest offers, promotions, and giveaways, we recommend subscribing to our newsletter and following our social media channels.

How can I stay updated with Voidrop's latest products and news?

You can stay connected with us by visiting our website regularly and subscribing to our newsletter. Additionally, you can follow us on social media platforms such as Facebook, Instagram, and Twitter for the latest product updates, promotions, and exciting announcements.

If you have any additional questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to help and provide you with an exceptional shopping experience.

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