At Voidrop, we strive to ensure your complete satisfaction with your purchase. We understand that sometimes the need to return or exchange a product may arise. This Return Policy outlines the guidelines and procedures for returns and exchanges. By making a purchase on our website, you agree to the terms of this policy.

1. Eligibility for Returns and Exchanges:
   • Unused and Unopened Items: We accept returns and exchanges for unused and unopened items within 30 days of the original purchase date.
   • Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery to initiate the return or exchange process.

2. Return and Exchange Process:
   • Contact Customer Support: To initiate a return or exchange, please contact our customer support team via [email protected] within the specified timeframe.
   • Provide Required Information: You will need to provide the order number, product details, and the reason for the return or exchange.
   • Return Authorization: Our customer support team will guide you through the return authorization process and provide you with further instructions.
   • Packaging and Shipping: Please ensure that the item is securely packaged in its original packaging, including all accessories and documentation. You will be responsible for the return shipping costs, except in the case of defective or damaged items.
   • Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund or exchange within a reasonable timeframe.

3. Refund and Exchange Options:
   • Refund: If eligible, we will issue a refund for the purchase price of the returned item, excluding any shipping charges, to the original payment method.
   • Exchange: If you prefer an exchange, we will ship the replacement item to you once the return is processed. Additional shipping charges may apply.

4. Non-Returnable Items:
   • Certain items are non-returnable for hygiene or safety reasons, such as personal care products, intimate apparel, and perishable goods, unless they are defective or damaged upon delivery.

5. Condition of Returned Items:
   • To be eligible for a refund or exchange, the returned item must be unused, unopened (in its original condition), and free from any signs of wear, damage, or alteration.

6. Limitations and Exceptions:
   • We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria or if it is returned without prior authorization.
   • Refunds for returned items will be issued based on the original payment method and may take a few business days to reflect in your account.

If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team:

Email: [email protected]

Phone: +971 565895959

Please note that this Return Policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.