At Voidrop, we strive to ensure your satisfaction with every purchase you make. However, if you are not completely happy with your order, we offer a refund policy to address such situations. Please read our Refund Policy carefully to understand the guidelines and procedures for obtaining a refund.
- Eligibility for Refunds:
- Unused and Unopened Items: To be eligible for a refund, the item must be unused, unopened, and in its original condition and packaging.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery to initiate the refund process.
- Refund Process:
- Contact Customer Support: To request a refund, please contact our customer support team via given email and our phone number within the specified timeframe.
- Provide Required Information: You will need to provide the order number, product details, and the reason for the refund request.
- Return Authorization: Our customer support team will guide you through the return authorization process and provide you with further instructions.
- Packaging and Shipping: Please ensure that the item is securely packaged in its original packaging, including all accessories and documentation. You will be responsible for the return shipping costs, except in the case of defective or damaged items.
- Refund Confirmation: Once we receive the returned item and inspect its condition, we will process the refund.
- Refund Options:
- Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
- Refund Amount: The refund will be for the purchase price of the returned item, excluding any shipping charges.
- Timeframe for Refunds:
- Refund Processing Time: We aim to process refunds within a reasonable timeframe upon receiving the returned item. However, please note that the actual refund timeline may vary depending on your payment method and financial institution.
- Non-Refundable Items:
- Certain items are non-refundable for hygiene or safety reasons, such as personal care products, intimate apparel, and perishable goods unless they are defective or damaged upon delivery.
- Exceptions and Limitations:
- We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria or if it is returned without prior authorization.
- Refunds for returned items will be issued based on the original payment method and may take a few business days to reflect in your account.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team:
Email: [email protected]
Phone: +971 56 5895959
We are committed to ensuring your satisfaction and will do our best to address any concerns or issues you may have with your order.